Privacy Policy ck88 — Your Data Security Is Our Priority

ck88 is an online entertainment platform serving the needs of Malaysian players. We understand that your trust is our most valuable asset, and protecting your personal information is the foundation of that relationship. This Privacy Policy covers all services provided by ck88, including the official website, mobile app, and any related communication channels.

This policy applies to all individuals who interact with the ck88, including website visitors, registered users, and former members whose accounts have been closed. It describes the types of data we collect, the purpose of collection, how we store and protect it, and your rights as a data owner.

ck88 only collects data necessary to provide safe, efficient, and quality services. Below are the categories of data we collect and the purposes for which they are collected:

We do not collect sensitive personal data such as health information, religious beliefs, or political views unless required by applicable law.

Personal data collected by ck88 is used exclusively for purposes related to the provision and improvement of our services. The legal bases for data processing include contract fulfillment, legal obligations, legitimate interests, and your consent.

Specifically, we use your data for the following purposes:

• Account management — Create, verify, and maintain your account, including the required KYC process.
• Transaction processing — Process deposits, withdrawals, and all other financial transactions securely and accurately.
• Service provision — Enable access to games, promotions, VIP programmes, and other platform features.
• Security and fraud prevention — Identify, investigate, and prevent fraud, money laundering, or unauthorised use of the platform.
• Customer support — Handle member inquiries, complaints, and assistance requests efficiently.
• Service Communications — Send important notices relating to your account, security, or changes to our terms and policies.
• Platform improvements — Analyse usage patterns on an aggregate (not individual) basis to improve platform functionality and the user experience.
• Legal compliance — Meet the reporting and compliance obligations set by the relevant authorities.

ck88 does not sell, rent, or transfer your personal data to third parties for their marketing purposes. However, in the course of operating the platform, we may share your data with the following parties under strict agreements:

• Payment service providers — Banking institutions and e-wallet providers that process your deposit and withdrawal transactions. They receive only the data required to process the relevant transaction.
• Game software providers — Gaming technology companies that provide the casino, slots, and sports betting platform. They are subject to strict data protection agreements with ck88.
• Technical service providers — Companies that assist with server hosting, cybersecurity, platform analytics, and other technical support.
• Legal authorities — Government agencies, regulatory bodies, or law enforcement authorities when required by court order or statutory provision.

All third parties that receive your data are required to comply with the data protection standards set by ck88 and may only use that data for permitted purposes. They are prohibited from using your data for their own personal purposes.

The security of your personal data is a core commitment of ck88. We implement multiple layers of technical and operational protection to ensure your data remains secure from unauthorized access, modification, disclosure, or destruction.

Key security measures implemented by ck88:

• Encryption of data in transit — 256-bit SSL/TLS encryption for all communications between your device and our servers.
• Encryption of data at rest — Sensitive data such as financial information and KYC documents are stored in encrypted format.
• Layered access controls — Only authorised staff with a clear operational need may access member data.
• Regular security audits — Penetration testing and vulnerability assessments are conducted on a regular basis.
• Two-factor authentication (2FA) — Available to all member accounts as an additional security layer.
• 24/7 Monitoring — Automated monitoring systems detect and alert on suspicious activity around the clock.

Data Retention Period: ck88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for the period required by applicable law — whichever is longer. Once no longer needed, data will be securely deleted or anonymised.

Platform ck88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse how the platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login verification and session management. These cookies cannot be disabled as they are critical to your account security.
• Performance Cookies — Collect anonymised information about how visitors use the platform to help us improve its performance.
• Functional Cookies — Remember your preferences such as language and display settings to deliver a more personalised experience.
• Security Cookies — Help identify and prevent fraudulent activity and unauthorised access to your account.

You can manage cookie usage through your web browser settings. However, disabling essential cookies will affect platform functionality and your account security. ck88 does not use third-party cookies for advertising purposes that track you across other websites.

As a member ck88, you have specific rights regarding your personal data. We respect these rights and have established clear procedures to help you exercise them:

Platform ck88 is strictly for individuals aged 18 and above. We do not intentionally collect, process, or store personal data from individuals below that age.

If we find that we have inadvertently collected data from individuals under 18 years of age, we will take immediate steps to delete that data and close the relevant account. If you believe your child or an underage individual has registered with ck88, please contact our support team immediately.

ck88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each updated version will display a revised "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, ck88 will provide clear notice through:

• A notice will be displayed on the platform when you log in after changes take effect.
• Email notification to the address registered to your account for highly material changes.
• Updates to this page with a clear effective date.

Continued use of the platform ck88 after the changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and discontinue use of the platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ck88 handles your personal data, our team is ready to assist. We take every privacy inquiry seriously and are committed to providing a thorough and timely response.

You can reach us via:

• Live Chat — Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email — Send your written inquiry to the official CK88 support email address. Responses are typically within 1–2 business days.
• Help Centre — Visit the FAQ for answers to our most frequently asked privacy questions.

When contacting us regarding a privacy request, please include your full name and the email address registered to your account so we can verify your identity and process your request more efficiently.